Frequently Asked Question

When submitting a ticket, please include the specific application where the question or concern has arisen. Your ticket can be resolved more promptly if you include details such as:

• which internet browser is being used
• which screen or module the user is on when experiencing the issue
• account names/numbers, case numbers, bill numbers, etc., that are affected
• screen shots or attachments depicting the area in need of support

For example, if the question is relating to CareWare Request Manager, please include a screen shot of the exact screen in question. If the support request is in regards to a report, please attach the report in question.