Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Support Request Best Practices

When submitting a ticket, please include the specific application where the question or concern has arisen. Your ticket can be resolved more promptly if you include details such as:
  • which internet browser is being used
  • which screen the user is on when experiencing the issue
  • account names/numbers, bill numbers, etc, that are affected
  • screen shots/attachments depicting the area in need of support
For example, if the question is relating to the ClaimWare Service Manager, please include a screen shot of the exact screen in question. If the support request is in regards to a report, please attach the report in question.

Optional: Best contact time for a return call. While we understand that days at your office are busy and often unpredictable, if there is an ideal timeframe for a follow-up in regards to the support request, please include that in your request.